Product Leadership & UX Strategy

Shaping experiences that move people forward.

I'm a product leader and consultant with 25+ years in the entertainment industry — helping teams build software that actually works for the humans who depend on it every day.

Kirsten Thayer — Product Leader & Consultant
At a Glance
25+
Years bringing entertainment workflows into the digital world
Script File
Standard
Shipped Final Draft's XML-based file format — enabling structured data exchange between industry tools, adopted by industry as the new standard
90%
Of payroll edits automated at a major entertainment payroll company, reducing errors 10%+ YoY
45pt
NPS improvement on a core payroll product within 12 months
"She is the type of mentor that everyone deserves, and not everyone gets."
— Arielle Cerini, Director of System Design Engineering

I started in television.
I never really left.

I came to product through an unusual door. In my twenties I was working in television — and sold a script for the show I was on. But I kept noticing that my instincts ran more logical than creative, and that the industry rewarded relationships over merit in ways that didn't sit right with me. So when I had the chance to move to the business side, I took it. I worked at a fledgling TV network, then moved into feature film development at several production companies, including one led by one of the most influential female studio heads of the past three decades.

The pivot to technology came through the tools I was already using on the job. In the late 1990s I joined Brookfield Communications — a software company serving more than 3,000 users across every major studio, network, talent agency, and production company — and found myself at the intersection of entertainment and the early web. When Brookfield was acquired by Creative Planet, one of the first major VC-backed entertainment tech startups, I became responsible for migrating two widely used desktop products to the web. Those were the only ones that made it out the door before the startup went under and its assets were sold off. I'm proud of that — it's a good early lesson in what it means to actually ship.

What's followed is more than 25 years of work at that same crossroads. At Final Draft, I shipped the XML-based file format that made the industry's most-used screenwriting tool machine-readable — enabling structured data exchange with downstream tools across production, budgeting, and scheduling. It was an early bet on interoperability that the entertainment industry has spent the last two decades catching up to, in efforts led by organizations like MovieLabs. From there, I moved into digitizing the manual processes that still governed how productions hired crews, ran payroll, and managed accounting — turning phone calls and paper into automated workflows at scale. Most recently at Cast & Crew, I led a multi-year platform consolidation through two Hollywood strikes, multiple reorgs, and a complete redesign of how product and UX teams worked together. We got it done. I left the day before launch.

Now I'm doing two things: consulting with companies who need an experienced product leader with genuine entertainment industry expertise, and building products of my own — tools designed specifically for the workflows I know best.

I'm also a LUMA-certified facilitator and active product coach. If your team needs to learn how to run discovery, test hypotheses, or build a design thinking practice that actually sticks — that's work I love doing.

Let's Talk

How I work.

I'm brought in when something isn't working — a fragmented product, a team that's never shipped together, a platform that's outgrown itself. I don't need a clean brief to get started. I need a real problem.

My instinct is to find the solution inside the problem rather than around it. That means I move quickly into diagnosis — talking to the people closest to the work, mapping what's actually happening versus what the org chart says should be happening, and identifying where the real leverage is. I'm direct about what I find, and I communicate in outcomes rather than abstractions.

I work best when I can influence how a team thinks, not just what they deliver. That means challenging assumptions early, running discovery that actually changes what gets built, and creating the conditions for Product and UX to work as one discipline rather than two departments. I'm energized by momentum and closure — I start things and I finish them, which means I'm not the right fit for engagements that reward endless process over actual progress.

What I ask of the people I work with: tell me what you actually need, not what you think I want to hear. I'm a direct communicator and I work best with people who are too.

One more thing worth saying directly: I'm genuinely excited about what AI makes possible. Things that used to take days or weeks now take hours. Research synthesis, design audits, rapid prototyping, content generation, and engineering delivery — AI has compressed timelines across the entire product lifecycle in ways that would have seemed implausible five years ago, and I use it every day in my own practice. But acceleration only creates value if you're pointed in the right direction. What I see most often is companies without a real AI strategy — adoption that's driven by whoever the loudest evangelists are internally, which produces scattered efficiencies at the individual level without changing outcomes at the organizational level. Bottom-up AI adoption is better than nothing, but it doesn't move the needle on the things that actually matter. The harder and more valuable work is deciding where AI belongs in your value stream before you deploy it — because AI also lowers the barrier to bad ideas. You can build the wrong thing faster than ever before. A broken process with AI is just a faster broken process.

I thrive when
There's a real problem to solve, a team willing to challenge its assumptions, and room to influence how the work gets done — not just what gets delivered.
I communicate
Directly, in outcomes. I focus on what needs to happen and why — not on managing impressions or softening findings that need to be heard.
I move at
Speed with quality. I'm not interested in moving fast at the expense of getting it right — but I'm equally uninterested in process that substitutes for progress.
I'm energized by
Momentum, closure, and seeing teams grow into something they couldn't do before I arrived.

Problems worth solving.

A look at recent work that shaped how I think — from platform transformations to team builds to the unglamorous, consequential work of getting cross-functional teams aligned. Work from earlier in my career is available upon request.

Platform Consolidation · Cast & Crew
From Five Products to One Experience
Led the multi-year initiative to consolidate Cast & Crew's fragmented suite — MyC&C, Studio+, Start+, Hours+, and Reporting+ — into a unified platform with shared SSO, global navigation, and a new design system built from scratch. Scope spanned Feature Film, TV, Streaming, Commercial, and Live Entertainment.
faster front-end development after design system launch
UX Strategy Platform Design Design System Enterprise
Self-Service Product · Cast & Crew
The Crew Member Portal
Built a significantly expanded self-service dashboard for Cast & Crew's 300,000+ crew members — the largest but least-served user group. The original portal was limited to viewing paystubs. The new experience gave crew a centralized hub to view paystubs, year-to-date payments across multiple payroll systems, pending deal memos requiring their review, timecards needing entry, and user profile updates including direct deposit — all in one place. Notably, these users have no purchasing power but represent the majority of daily interactions with the platform.
300K+ crew members with direct access to their own data
UX Redesign User Research Self-Service
Team Transformation · Cast & Crew
Building a Research-Driven Product Culture
Inherited a delivery-focused team where most PMs had never worked alongside a UX designer. Built the practice from the ground up — leveling frameworks, discovery rituals, and a UX org that grew from 2 to 11. The real shift was cultural: teams learned to validate workflows with real users before requirements were ever written, with Product and UX working together through generative and evaluative research to understand the problem before defining the solution. By the time I left, discovery wasn't a step in the process — it was how the team thought.
NPS improved from -25 to +20 on core payroll product within 12 months
Org Design Coaching Discovery Leadership

Full case study details available upon request — reach out below or book time directly.

Where I've been.

2026 – Present
Independent
Product Consultant & Founder
Consulting with entertainment industry companies on product strategy, UX, and team transformation. Simultaneously building products of my own — tools designed for the entertainment production workflows I know from the inside.
2022 – Present
Product Rebels
Product Coach
One of a select group of product executive coaches delivering the Groundwork Method — a curriculum focused on establishing world-class product management practices. Leads hands-on workshops and consulting engagements helping teams move from delivery-focused to discovery-led.
Apr 2025 – Apr 2026
Cast & Crew
VP, UX & Accounting Product Management
Moved to head up UX across all business units when the company made a major strategic push to consolidate its product offerings and build a unified design system. Brought in 3 domain expert SMEs — production and payroll accountants from the US and Canada — to ground design decisions in real workflow expertise.
  • Built UX organization from 2 to 16 — adding an AI-enabled design system team, dedicated UX designers across all verticals, and a formal UX research practice supported by 3 domain expert SMEs
  • Consolidated five separate products into a new unified platform experience with a global navigation framework, shared SSO, and a new design system — reducing front-end development time by 5×
  • Achieved Customer Effort Score of 5.5/7 for new Commercial Onboarding solution
Jul 2023 – Apr 2025
Cast & Crew
VP & Head of Product Management
Hired to establish product management and user research best practices for the Film, TV, and Streaming business unit — representing approximately 80% of company revenue — where delivery-focused teams lacked formal PM and discovery practices. Scope expanded after one year to include Commercial and Live Entertainment verticals.
  • Improved core product NPS by 45 points within 12 months — from -25 to +20 for a key payroll product
  • Expanded crew member portal from paystub-only access to a centralized hub — giving 300K+ crew visibility into YTD payments across payroll systems, pending deal memos, timecards, and direct deposit updates
  • Transformed delivery-focused PM team into a research-driven product organization using discovery and hypothesis testing
  • Drove payroll process improvements enabling ~90% of edits to flow through automated systems, reducing errors 10%+ YoY
2019 – 2023
BlackLine
Sr. Director, Product
Responsible for UI Platform, Mobile, Globalization, Reporting & Analytics. Co-led transformation from a feature-shipping team to a strategic product organization with 4-quarter roadmap planning.
  • Led go-to-market for company's first native mobile app (iOS and Android)
  • Established BlackLine's first Product North Star metrics and OKR framework
  • Identified and secured funding for first product usage analytics strategy
2018 – 2019
TrueCar
Sr. Director, Product
Hired to define best practices, drive innovation, and develop the Product Ownership team. Led the company's first design thinking initiative.
2012 – 2018
Entertainment Partners
Director, UX & Product Management
Promoted twice — first to drive digital transformation of enterprise payroll solutions, then to establish the company's internal UX organization as a Center of Excellence.
  • Three-time WOW Award recipient for excellence in client experience
  • Secured company onboarding initiative as #2 roadmap priority for 2018
2005 – 2012
Final Draft
Sr. Product Manager
Led the company's flagship screenwriting software — the most widely used script writing tool in film and television. Delivered the XML-based file format that became the industry standard, and established partnerships with Pixar and other leading studios.
  • Increased overall revenue by 23% in year one via mobile innovation
  • Delivered industry's first open, XML-based script file format — now the standard across the industry
1998 – 2005
Early Career
Product & Client Leadership
Early roles in entertainment technology at Studio Systems and Creative Planet — among the first companies to bring entertainment industry research and production tools to the web. Details available upon request.

In their words.

Kirsten helped me build my product management and leadership skills brick by brick, emphasizing strong leadership, deeply understanding customer feedback, and meeting people where they are for better outcomes. Her balance of empathy and directness makes you feel supported, challenged, and most importantly: capable.
AV
Alexis Voltaire
Former mentee & Associate Product Manager · Cast & Crew
Kirsten is a rare leader who excels across both Product and UX. She brings clear product vision, strong user-centered thinking, and the ability to translate strategy into practical, high-impact outcomes. She leads with candor and integrity, earning trust across design, product, and engineering — and consistently elevates both the people around her and the work itself.
SW
Samuel Weirich
Design Leader · Enterprise UX & Product Strategy
Kirsten's role expanded quickly to directing product teams for many of EP's product lines — her leadership and determination galvanized the teams. She has a unique ability to lead across both Product and UX, intuitively understanding the careful balance of business and customer needs. She is creative and insightful, always curious, assertive yet compassionate, and her enthusiasm is contagious, inspiring excellence in those around her.
BD
Bill Daggett
Head of Experience Strategy · ZENxd | CX/UX Innovation & Strategic Design
Kirsten is simply an amazing person. She is directly responsible for my passion of product management. She is a rare combination of thoughtful diligence and enthusiasm, which always enables her to deliver unsurpassed product user experiences. She is genuinely committed to the well-being of her colleagues and is always willing to roll up her sleeves. Any organization would be very lucky to have her in any capacity.
HM
Hostos Monegro
Product · The Knot | Marketplace & 0-to-1 Builder
I had the privilege of working under Kirsten for the past 10+ months, and I have to say I am a better version of myself because of it. Kirsten helped me build communication skills and life skills that have made me a better leader, a better collaborator, and honestly, a better person. As a neurodivergent individual, navigating professional spaces has not always been easy for me. Kirsten's patience and guidance helped me build soft skills I didn't have before — things like how to truly listen before responding, how to make people feel heard, and how to step back and recognize that I am not always the problem. She helped me stop being so hard on myself and taught me that seeking out partnerships to support your areas of growth is not a weakness, it is a strength. Kirsten created opportunities for me to lead and excel, and has a rare and specific ability to help neurodivergent individuals find their footing in the business world. She is the type of mentor that everyone deserves, and not everyone gets.
AC
Arielle Cerini, MFA, PhD
Director of System Design Engineering · Cast & Crew

Book time with me.

Whether you're exploring a consulting engagement, looking for a product coach, or want to talk through what you're building — I keep time open each week for good conversations.

Consulting Inquiry
Explore working together on product strategy, UX, or team transformation
Product Coaching
Workshop facilitation, discovery practice, or 1:1 team coaching
Advisory Conversation
Industry perspective, career advice, or a second opinion on a hard problem
Speaking & Workshops
Design thinking, product discovery, and leadership for conferences and teams

Say hello.

Have a specific project in mind, or just want to introduce yourself? Fill out the form or reach out directly — I respond to every note.

Message sent.
Thanks for reaching out — I read every note and will be in touch shortly. In the meantime, feel free to connect on LinkedIn or book a call directly.